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Exchange/Refund Policy

We are happy to assist you and manage all your requests for return and/or exchange!

Our return policy is valid for 7 days from the day you receive your item, only if the product is brand new, in a re-sellable condition and the consumables & accessories are still sealed in having all the packing. Based on that exchange or refund can be granted within the 7 days.

Item(s) purchased on www.slmshop.manas.sa may be returned and/or exchanged either by pickup or directly in Naila Gallery.

Please ensure that returned item(s) are supplemented with your order confirmation, a copy of your delivery note along with all accessories.

If you have received an item(s) that is defective (e.g. delivered with ripped or missing parts, or other damage) it may be returned for a replacement or full credit upon approval.

Please remember:

The item(s) should be in its original and unopened packaging, along with the corresponding original order confirmation, delivery note, accessories.

In case the customer needs to make a refund to an item, refund to be made by the customer at the nearest store, after a confirmation from our after sale team of receiving the item.

In case the customer paid by credit, refund will be on credit, and confirmation e-mail will be sent to him.

In Case the customer paid in cash, refund will be in cash.

For For further information, please do not hesitate to contact us. We’ll be happy to serve you.